Please read these Terms of Service carefully before using Stitched Systems’ website or engaging our services. By accessing our website or entering into a service agreement with us, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing or using the Stitched Systems website at stitchedsystems.com, or by engaging our automation and AI services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
2. Services Description
Stitched Systems provides custom AI automation and workflow engineering services, including but not limited to:
- AI workflow automation design and implementation
- Intelligent agent development and deployment
- System integration and API connectivity
- Custom tool and script development
- Data pipeline engineering
- Process optimization consulting
Specific deliverables, timelines, and pricing for each engagement are outlined in separate project agreements or statements of work.
3. Client Responsibilities
To enable us to deliver our services effectively, you agree to:
- Provide accurate and complete information about your systems, workflows, and requirements
- Grant necessary access credentials and permissions required for integration work
- Respond to queries and provide feedback within agreed timelines
- Ensure you have the legal right to authorize integrations with the platforms and data you provide
- Maintain the security of any credentials or access tokens shared with us
4. Intellectual Property
Upon full payment for services rendered:
- Custom code, scripts, and tools developed specifically for your engagement become your property
- You receive full source code and documentation for all custom deliverables
- Stitched Systems retains ownership of any proprietary frameworks, methodologies, and reusable components used in delivery
- You may not resell, redistribute, or sublicense our proprietary frameworks without written consent
5. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary information shared during the engagement. Stitched Systems will not disclose your business processes, data, or system architecture to third parties without your written consent, except as required by law or as necessary to deliver the agreed services.
6. Payment Terms
Payment terms are outlined in individual project agreements. General terms include:
- Invoices are due within 14 days of issuance unless otherwise agreed
- Late payments may incur interest charges as specified in the project agreement
- Work may be paused on overdue accounts until payment is received
- Disputes regarding invoices must be raised within 7 days of receipt
7. Limitation of Liability
To the maximum extent permitted by applicable law, Stitched Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of our services.
Our total liability for any claim arising from or related to our services shall not exceed the total fees paid by you in the three months preceding the claim.
8. Warranties and Disclaimers
We warrant that our services will be performed in a professional and workmanlike manner. However, we do not warrant that:
- Automated systems will operate without interruption or error at all times
- Third-party APIs and platforms we integrate with will remain available or unchanged
- Results will meet specific performance metrics not expressly agreed upon in writing
9. Third-Party Services and OAuth
Our services often involve integration with third-party platforms. You acknowledge that:
- Third-party services are subject to their own terms of service and privacy policies
- We are not responsible for changes, outages, or policy updates made by third-party providers
- OAuth authorizations granted to Stitched Systems may be revoked by you at any time
- We access third-party platforms solely to deliver the services you have requested
10. Termination
Either party may terminate a service engagement with written notice as specified in the project agreement. Upon termination:
- You will be invoiced for work completed up to the termination date
- We will deliver all completed work and documentation to you
- Both parties will return or destroy confidential information as requested
- Provisions regarding intellectual property and confidentiality survive termination
11. Governing Law
These Terms of Service are governed by applicable law. Any disputes arising from these terms or our services that cannot be resolved informally will be subject to binding arbitration or the jurisdiction specified in your project agreement.
12. Changes to Terms
We reserve the right to update these Terms of Service at any time. We will notify existing clients of material changes. Continued use of our services after changes take effect constitutes acceptance of the revised terms.
13. Contact
For questions regarding these Terms of Service, please contact us: